Privacy Policy

1. Introduction

ReelGame.gg ("ReelGame", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK GDPR and applicable laws. ReelGame.gg is operated by Assist.wtf.

2. Data We Collect

2.1 Information You Provide Directly

We may collect the following information that you provide to us:

• Email address.
• Uploaded video files and related metadata.
• Payment information (processed via third-party providers such as Stripe; we do not store full card details on our servers).

2.2 Automatically Collected Information

When you use ReelGame.gg, we may automatically collect:

• IP address and general location (country/region).
• Cookies and analytics data related to your usage of the site.
• Device and browser information.
• Error logs and crash reports.
• Usage data such as pages visited and actions performed.

2.3 Uploaded Videos

Any video content you upload is temporarily stored for up to 30 days and analysed using automated systems to generate highlight clips and other outputs.

3. How We Use Your Data

We use your information for the following purposes:

• To provide AI video analysis and highlight clip generation services.
• To operate our credit-based payment system and process transactions.
• To improve the accuracy, performance, and reliability of the service.
• To communicate with you about your usage, credits, or technical issues.
• To maintain security, prevent abuse, and debug technical problems.
• To comply with TikTok, Meta (Instagram), and other platform developer policies where integrations are used.
• To post clips to ReelGame's own official social media accounts (never directly to users' accounts).

We do not sell your personal data to third parties or use your uploaded content for third-party advertising purposes.

4. Legal Basis Under UK GDPR

We process personal data under the following legal bases:

• Contractual necessity – to provide the services you have requested, including processing uploaded videos and delivering highlight clips.
• Legitimate interests – to improve the service, ensure security, prevent fraud, and understand usage patterns.
• Legal obligations – to comply with financial, tax, and regulatory requirements.
• Consent – for certain cookies, analytics, or optional communications where required.

5. Video Retention & Deletion

All uploaded footage and generated clips are stored for up to 30 days and then deleted from our active systems. You may contact us at any time to request earlier deletion of your content, subject to verification of your identity and ownership.

Backups, system logs, and anonymised or aggregated data may be retained for longer periods for operational continuity, security, and analytics, but do not typically contain accessible copies of your original video files after deletion.

6. Sharing of Data

We may share limited personal data with trusted third parties who help us deliver the service, including:

• Cloud hosting providers used for storage and processing.
• Payment processors such as Stripe.
• Error and analytics providers that help us monitor performance.
• Social media platforms (via their APIs) solely to post clips to ReelGame's own official accounts.

These third parties are required to handle your data securely and in accordance with applicable data protection laws. We do not sell your personal data to third parties.

7. International Transfers

Some data processing may occur outside the UK or European Economic Area (EEA), for example when using cloud hosting or third-party tools. In such cases, we take steps to ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent protections, to maintain a level of data protection consistent with UK GDPR requirements.

8. Cookies & Tracking

We use cookies and similar technologies to:

• Understand how visitors use ReelGame.gg.
• Improve performance and user experience.
• Maintain sessions and basic site functionality.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use some features of the service.

9. Children's Privacy

ReelGame.gg is intended for users aged 13 and over. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly.

10. Security Measures

We use reasonable technical and organisational measures to protect your data, including:

• Encrypted data transmission where appropriate.
• Secure storage and access controls.
• Firewalls, monitoring, and logging.

However, no online service can guarantee complete security. You use ReelGame.gg at your own risk and are encouraged to use strong, unique credentials for associated accounts where applicable.

11. Your Rights Under UK GDPR

Depending on your location, you may have the following rights in relation to your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data.
• The right to restrict or object to certain types of processing.
• The right to request data portability where technically feasible.
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at michael@assist.wtf. We may need to verify your identity before responding to certain requests.

12. DMCA & Copyright Complaints

If you believe that content processed or stored by ReelGame.gg infringes your copyright, you may request its removal by contacting:

Email: michael@assist.wtf

Please provide sufficient information to identify the content and demonstrate your rights to it. We will review and respond to valid requests in line with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will update the "Last updated" date at the top of this page. Your continued use of ReelGame.gg after such changes signifies your acceptance of the updated Policy.